Have you ever had a consumer issue that you had little or no success in resolving? Are you frustrated with the system? Then join consumer advocate and Chicago Tribune columnist Jon Yates for tips on writing complaint letters, getting through to a human being at companies, avoiding scams and much more. Jon has helped many consumers through his column “What’s Your Problem?”. He also authored the book "What’s Your Problem?: Cut Through Red Tape, Challenge The System and Get Your Money Back." Copies of his book will be available for sale after the presentation. Registration is required.